Cortech Recognised for Customer Experience Excellence with 2021 SugarCRM Breakthrough Award


Cortech Developments, today announced it is a winner of the SugarCRM 2021 Customer Breakthrough Awards.

The SugarCRM Customer Breakthrough Awards celebrates Sugar customers around the globe that are letting the platform do the work to drive new levels of customer experience and business performance.

Cortech Developments was named the recipient of the Business Transformation Breakthrough Award. This award celebrates the Sugar customer that has made significant business improvements by moving to SugarCloud.

Established in 1992 and UK based, Cortech Developments is a leading industry specialist in risk mitigation providing integrated software solutions for building, fire, energy and security system worldwide.

Migrating to SugarCloud, and introducing a robust, reliable, secure, compliant, and scalable platform, Cortech have gained a stronger understanding of the customer experience, seen internal productivity gains and are now able to deliver even more value to their partners.

Explaining what is means to be a breakthrough customer, Jenny Connell Sales Administration Manager for Cortech comments, “By transitioning to the cloud, this has allowed us to automate and improve many of our business processes. Optimising in several key areas, complex tasks are now simpler and repetitive tasks are also easier to manage.”

She goes on to explain: “The productivity gains are a great success and our staff are engaging more and suggesting improvements to assist them. Collecting useful data and customer information is also much easier and has enabled us to interact with customers on a better level, putting our customers first. Receiving this award, in recognition of our significant business improvements through the adoption and migrating to SugarCloud, is sincerely a great achievement.”

“Over the past year and a half, businesses have had to weather extensive disruption; our SugarCRM Breakthrough Award winners have demonstrated breakthrough levels of success in the face of these challenges, never losing sight of their commitment to providing exceptional customer experiences,” said Chris Pennington, Chief Customer Officer, SugarCRM. “We congratulate our distinguished customer award winners that are making the hard things easier by letting the platform do the work.”