A support agreement from Cortech Developments provides you with in-house resources and expertise for remote diagnosis/resolution over the telephone or, in some cases, on-site.
Having a valid support contract provides you with the peace of mind that you have a team of skilled engineers ready to respond whenever you encounter a problem. Having someone who knows your system, site, what system you have and how it is used will allow for a much faster fault resolution.
In the unlikely event a problem does occur and requires closer interrogation, it is important to mitigate the risk and reduce potential system downtime as much as possible.
Our support service not only provides you with the technical expertise either via email, over the telephone or through remote diagnosis to enable you to resolve Datalog issues quickly and effectively but provides that piece of mind and security to the operators of the system.
Another reason to make sure you have a support contact in place for your Datalog software is that you benefit from all our latest same version software updates free of charge.
Software needs regular updates to improve usability, vulnerability, and productivity. Without investing in support, your system is exposed and at risk. The cost of disruption caused by unstable systems can quickly escalate to much more than the investment in purchasing annual support.
Having support for Datalog, provides that piece of mind that you are proactively monitoring and maintaining your system, allowing for the users to focus their time on delivering their core business objectives.
In short, having a support contract in place, ensures that you and your most important business assets are protected, always up-to-date, fast, feature-rich, and there is always someone to turn to when the inevitable occurs.
If you believe that your site and Datalog software are no longer support by Cortech and have fallen out of a valid support agreement, then contact your Account Manager today at sales@cortech.co.uk.
