At Cortech, we regularly advise our end users and partners that taking out a support contract is more than just a safety net. It’s an investment in operational resilience, compliance, and peace of mind.
A standard warranty typically covers software or hardware faults within a fixed period after installation. But once that period ends, so too does the cover for technical issues, updates, and advice.
Without a support agreement in place, end users are often left without access to timely assistance, remote diagnostics, or critical updates — increasing the likelihood of extended downtime, inefficiencies, or vulnerabilities in their system.
Cortech’s tailored support services go far beyond warranty cover. They’re designed to help customers maintain high system availability, minimise risks, and stay compliant with industry and regulatory standards. Key benefits include:
Our customers span sectors like high-security, healthcare, utilities, and custodial services — environments where downtime isn’t an option. A Cortech support agreement ensures you’re not just maintaining a system, but protecting the people, assets, and processes that depend on it.
As the original system provider, no one understands your setup like we do. Our dedicated support team works in close collaboration with your Technical Partner, offering seamless assistance whenever you need it.
Don’t wait until something goes wrong. Talk to us about support today.
