The 9001 standard is based on seven Quality Management Principles one of which is Customer Focus. This principle deals with customer needs and expectations. It helps to maintain and improve relationships with our clients. The intention to understand and follow their needs allows us to deliver high-quality products that better meet their requirements. Constant measurement of the satisfaction of our customers leaves no room for disappointment in the results of work.
Another important principle is Relationship Management. It means that our organisation pays special attention to relations between all stakeholders. Such approach helps to improve communication and trust. Being free to consider opinions, we can achieve better understanding between all parties.
The 9001 standard implies strategic approach and evaluation of suitability and effectiveness of the Quality Management System. For maintaining the high level of performance, our company conducts continuous measurements, analysis, and evaluations of the crucial indicators. Therefore, our clients can be assured that we follow the high standards of services and constantly improve our efficiency.
The Quality Management System creates a continuous improvement culture and affects every process and every product to conform the needs of our customers by meeting not only stated but the implied requirements as well.
When you work with sensitive personal information or business data, you are interested in the best information security methods. Since we follow the ISO 27001 requirements, information security has high priority for us. We follow the cutting-edge standards that determine the way of how data is stored, postulate the high priority of controlled access and safe usage, and even describe how the data should be disposed of when it’s no longer need. For example, in accordance with the ISO 27001:2013 standard, all items of equipment that contain storage media are verified to ensure that any sensitive data and licensed software has been removed or securely overwritten prior to disposal or re-use. The systematic approach to information security allows reducing the severity of regular threats to your business information and helps to avoid the loss of your clients’ trust.
The differences between different standards supplement each other increasing the efficiency of our business processes. The key aspect is that non-certified organisations experience substantial loss of effectiveness and productivity compared to certified firms. By implementing the 9001 and other standards, the organisation can increase customer satisfaction, create a continuous improvement culture and reduce costs.
As a client, you can be assured that all your requirements, stated and implied, will be followed and the final product will be delivered on time. The 27001 standard guarantees that all your business information will be secured and your clients’ data will stay confidential.