Are You Putting Your Site At Unnecessary Risk?


In today’s rapidly evolving world of technology, it can be a challenge to stay up to date with the most current, efficient, and secure operating systems and software.

Cortech Developments - Avoid a Potential Hazard

In today’s rapidly evolving world of technology, it can be a challenge to stay up to date with the most current, efficient, and secure operating systems and software.

This is where the benefits of a support contract start to make a real difference. Having an agreement in place provides your business with the resources to solve problems before they start and ensures essential support to update and maintain software. Put simply, it is an ongoing service that ensures you are maintaining and getting the most from your investment in a custom software solution, such as Datalog.

In 2018, a survey* of 2,000 UK workers commissioned by IT provider Probrand.co.uk revealed that 262 hours and 43 minutes are lost every year due to technology faults and failures, the equivalent to almost 11 working days each year. 76% of those surveyed said that the technical faults they experienced directly impacted their productivity in work.

Most software needs regular updates, for new features to be added, for improved usability, as well as issues and any security vulnerabilities to be fixed. Proactive updates ensure your operation is using and benefiting from the very latest version of your software.

Our support service not only provides you with the technical expertise either via email, over the telephone or through remote diagnosis to enable you to resolve Datalog issues quickly and effectively but provides that piece of mind and security to the operators of the system.

Jason Blundell, Head of Sales and Marketing for Cortech Developments comments, “All software needs to be continuously updated to ensure any possible issues or security vulnerabilities are identified and quickly resolved. It is also important that users are benefitting from the latest in features and functionality, Datalog is no different. Customers who take out an annual support contract with Cortech benefit from access to software updates, software enhancements and technical support, ensuing the best stability for the system as possible.”

Having a valid support contract provides the peace of mind that you have a team of skilled engineers ready to respond whenever you encounter a problem. Having someone who knows your system, site, what hardware you have and how it is used will allow for a much faster fault resolution.

In the unlikely event a problem does occur and requires closer interrogation, it is important to mitigate the risk and reduce potential system downtime as much as possible.

Jason concludes, “In fact, renewing your support contract is one of the most cost-effective ways to ensure that the software you buy today delivers value for years to come.”

If you do not currently have a support contract in place for your site and you would like to discuss the possibilities and value of implementing one, then contact your Account Manager to at sales@cortech.co.uk

*http://hrnews.co.uk/11-working-days-lost-due-technology-faults-2/